--- title: You MUST Ask Your IT Provider These Questions description: You MUST Ask Your IT Provider These Questions image: https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/ThinkstockPhotos-474168152.jpg --- [Skip to the main content.](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#main-content) [![OTT powerd by VN big](https://ontimetech.valeonetworks.com/hs-fs/hubfs/OTT%20powerd%20by%20VN%20big.png?width=500&height=175&name=OTT%20powerd%20by%20VN%20big.png "OTT powerd by VN big")](https://ontimetech.valeonetworks.com) [![OTT powerd by VN big](https://ontimetech.valeonetworks.com/hs-fs/hubfs/OTT%20powerd%20by%20VN%20big.png?width=500&height=175&name=OTT%20powerd%20by%20VN%20big.png "OTT powerd by VN big")](https://ontimetech.valeonetworks.com) - [Services](https://ontimetech.valeonetworks.com/our-services/) - [Managed It Services](https://ontimetech.valeonetworks.com/our-services/managed-it/) - [Cybersecurity](https://ontimetech.valeonetworks.com/our-services/cybersecurity/) - [Cloud Solutions](https://ontimetech.valeonetworks.com/our-services/cloud-solutions/) - [Compliance](https://ontimetech.valeonetworks.com/our-services/compliance/) - [Industries](https://ontimetech.valeonetworks.com/industries/) - [Resources](https://ontimetech.valeonetworks.com/resources/) - [Blog](https://ontimetech.valeonetworks.com/blog) - [About](https://ontimetech.valeonetworks.com/about/) - [Client Testimonials](https://ontimetech.valeonetworks.com/testimonials/) [415-294-5250](tel:4152945250) [Client Portal](https://portal.Valeonetworks.com) Toggle Menu Toggle Menu [415-294-5250](tel:4152945250) [Client Portal](https://portal.Valeonetworks.com) - [Services *Toggle Menu*](https://ontimetech.valeonetworks.com/our-services/) - [Managed It Services](https://ontimetech.valeonetworks.com/our-services/managed-it/) - [Cybersecurity](https://ontimetech.valeonetworks.com/our-services/cybersecurity/) - [Cloud Solutions](https://ontimetech.valeonetworks.com/our-services/cloud-solutions/) - [Compliance](https://ontimetech.valeonetworks.com/our-services/compliance/) - [Industries](https://ontimetech.valeonetworks.com/industries/) - [Resources *Toggle Menu*](https://ontimetech.valeonetworks.com/resources/) - [Blog](https://ontimetech.valeonetworks.com/blog) - [About *Toggle Menu*](https://ontimetech.valeonetworks.com/about/) - [Client Testimonials](https://ontimetech.valeonetworks.com/testimonials/) - Example Link - Example Link - Example Link [*Facebook*](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#0) [*Instagram*](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#0) [*LinkedIn*](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#0) [*Twitter*](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#0) [*Youtube*](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#0) [*Medium*](https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions#0) 1 min read # You MUST Ask Your IT Provider These Questions [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : Mar 2, 2016, 3:40:24 PM [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) Outsourcing your IT can be one of the smartest moves you do. Technology is truly one of the most important aspects of your business – it holds all of your confidential information within its confines and allows you to collaborate with others with ease. And it’s crucial you keep that technology safe and reliable to maintain the success of your business. ![IT Consulting](https://ontimetech.valeonetworks.com/hs-fs/hubfs/Blog%20Images/Imported_Blog_Media/ThinkstockPhotos-474168152.jpg?width=509&height=339&name=ThinkstockPhotos-474168152.jpg) It can be quite intimidating when you think about the technical aspect of your business, on top of everything else you handle on a day-to-day basis. But there are questions you should be asking your IT department, and they should be able to answer your questions directly. These questions can help you feel more comfortable with the IT company you have hired, and they can also provide a little insight on what is going on with your IT behind closed doors. You want nothing but the best for your business; and it’s important to know that is exactly what you are getting. Here are some key questions you must ask **Security Strategy:** - When was our last risk assessment done? - Who manages our firewalls and how often are they updated? - How are we managing passwords and how frequent should we change them? - How will you protect my business against ransomware? - If we get hit by a virus, could you find out where it originated and what it infected? - If a disaster were to strike our area, what resources would we have access to? - If you use tape backups, are they encrypted? **IT Infrastructure:** - Which aspect of IT does my business use the most? - Which standard apps should my employees use on their smartphones? - Are we still relying on any outdated technology? - How often are you performing updates? - Are your technicians receiving ongoing training? **Business Continuity Strategy:** - Where are our customer records stored? - How do you backup our data and how often is it backed up? - Do you maintain an offsite backup? And what is it? - Are power system backups in place? You don’t want to learn the answers to these questions when it’s too late. You need an IT provider that makes sure you know what’s happening with your technology at all times.  We encourage our clients to ask all the questions they need – and we also provide the answers to questions they might not have even thought of. **Contact {company} to find out more about how we manage all of your information technology. Call {phone} or email us at {email} to book an introductory consultation now.** - [Tweet](https://twitter.com/share) #### ![BusinessOwnerGuidetoM&A-1](https://ontimetech.valeonetworks.com/hs-fs/hubfs/BusinessOwnerGuidetoM%26A-1.png?width=303&height=209&name=BusinessOwnerGuidetoM%26A-1.png) #### Download our eBook*THE ULTIMATE ROADMAP TO CMMC COMPLIANCE* by filling out the form below! [![If You’re Still Using Antivirus Software, You’re Risking Your Data, Your Business, and Wasting Your Money!](https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/antivirus-software.jpg)](https://ontimetech.valeonetworks.com/blog/if-youre-still-using-antivirus-software-youre-risking-your-data-your-business-and-wasting-your-money) #### [If You’re Still Using Antivirus Software, You’re Risking Your Data, Your Business, and Wasting Your Money!](https://ontimetech.valeonetworks.com/blog/if-youre-still-using-antivirus-software-youre-risking-your-data-your-business-and-wasting-your-money) [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : May 14, 2014, 2:48:07 PM Security software giant, Symantec, recently admitted that their antivirus software is no longer effective against today’s sophisticated cyber... [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) [Read More](https://ontimetech.valeonetworks.com/blog/if-youre-still-using-antivirus-software-youre-risking-your-data-your-business-and-wasting-your-money) [![If You’re Not Careful, Your Computers Can Give YOU More Than Just Computer Viruses](https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/flu-virus.jpg)](https://ontimetech.valeonetworks.com/blog/if-youre-not-careful-your-computers-can-give-you-more-than-just-computer-viruses) #### [If You’re Not Careful, Your Computers Can Give YOU More Than Just Computer Viruses](https://ontimetech.valeonetworks.com/blog/if-youre-not-careful-your-computers-can-give-you-more-than-just-computer-viruses) [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : Dec 29, 2014, 11:03:01 AM Think about how many times a day you touch your smartphone, computers, and keyboards and mice. It’s a lot, and you can’t get away from bacteria... [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) [Read More](https://ontimetech.valeonetworks.com/blog/if-youre-not-careful-your-computers-can-give-you-more-than-just-computer-viruses) [![Have You Made Up Your Mind Regarding Your 2019 Technology Plan?](https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/GettyImages-506013008.jpg)](https://ontimetech.valeonetworks.com/blog/have-you-made-up-your-mind-regarding-your-2019-technology-plan) #### [Have You Made Up Your Mind Regarding Your 2019 Technology Plan?](https://ontimetech.valeonetworks.com/blog/have-you-made-up-your-mind-regarding-your-2019-technology-plan) [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/lance-stone) : Dec 31, 2018, 4:57:00 AM December 31st is Make Up Your Mind Day As New Year’s Eve approaches, it’s time to remember its other name: Make Up Your Mind Day. As the last day of... [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) [Read More](https://ontimetech.valeonetworks.com/blog/have-you-made-up-your-mind-regarding-your-2019-technology-plan) ![OTT White logo](https://ontimetech.valeonetworks.com/hs-fs/hubfs/VN%20-%20Division%20Logos/OTT%20Logo/OTT%20White%20logo.png?width=524&height=140&name=OTT%20White%20logo.png)   ##### About About On Time Tech is an IT Support and Computer Services company serving California. We provide services to the areas in and around We know businesses like yours need technology support in order to run highly-effective organizations. Leverage pro-growth technology services for your company now. ##### Explore On Time Time Explore On Time Time - [Our Services](https://ontimetech.valeonetworks.com/our-services/) - [Industries](https://ontimetech.valeonetworks.com/industries/) - [Resources](https://ontimetech.valeonetworks.com/resources/) - [About](https://ontimetech.valeonetworks.com/about/) - [Contact](https://ontimetech.valeonetworks.com/contact/) ##### Contact Contact **San Francisco:** 1717 Fifth Ave San Rafael, CA 94901 [415-294-5250](tel:4152945250) Business Hours: M-F: 8AM-9PM - [Privacy Policy](https://ontimetech.valeonetworks.com/privacy-policy/) © 2026 On Time Tech [*Facebook*](https://www.facebook.com/ontimetechsf/)[*Twitter*](https://twitter.com/on_time_tech?lang=en)[*LinkedIn*](https://www.linkedin.com/company/ontimetech/)[*YouTube*](https://www.youtube.com/channel/UCubqs9PU_WWF-RFhfK9xNpw) [![Alura White logo](https://ontimetech.valeonetworks.com/hs-fs/hubfs/VN%20-%20Division%20Logos/Alura%20White%20logo.png?width=295&height=115&name=Alura%20White%20logo.png)](https://alura.valeonetworks.com/) [![Next.I.T._White-Logo](https://ontimetech.valeonetworks.com/hs-fs/hubfs/Next.I.T._White-Logo.png?width=328&height=136&name=Next.I.T._White-Logo.png)](https://next-it.net/) [![White-OTT-Logo-1-768x253](https://ontimetech.valeonetworks.com/hs-fs/hubfs/White-OTT-Logo-1-768x253.png?width=313&height=103&name=White-OTT-Logo-1-768x253.png)](https://www.ontimetech.com/) [![Valeo-Logo-White (1)](https://ontimetech.valeonetworks.com/hs-fs/hubfs/Valeo-Logo-White%20(1).png?width=288&height=123&name=Valeo-Logo-White%20(1).png)](https://valeonetworks.com/) *Return to Top* ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lance Stone", "url" : "https://ontimetech.valeonetworks.com/blog/author/ulisticadmin" }, "dateModified" : "2024-01-10T16:35:58.558Z", "datePublished" : "2016-03-02T20:40:24.000Z", "headline" : "You MUST Ask Your IT Provider These Questions", "image" : [ "https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/ThinkstockPhotos-474168152.jpg" ], "mainEntityOfPage" : { "@id" : "https://ontimetech.valeonetworks.com/blog/you-must-ask-your-it-provider-these-questions", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://ontimetech.valeonetworks.com/hubfs/OTT%20-%20Color%20Logo.png" }, "name" : "Valeo Networks" } } ```