--- title: 16 Critical Questions You Must Ask Your Current IT Service Company description: 16 Critical Questions You Must Ask Your Current IT Service Company image: https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/IT-Company-Jan-10-2024-04-19-38-2955-PM.jpg --- [Skip to the main content.](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#main-content) [![OTT powerd by VN big](https://ontimetech.valeonetworks.com/hs-fs/hubfs/OTT%20powerd%20by%20VN%20big.png?width=500&height=175&name=OTT%20powerd%20by%20VN%20big.png "OTT powerd by VN big")](https://ontimetech.valeonetworks.com) [![OTT powerd by VN big](https://ontimetech.valeonetworks.com/hs-fs/hubfs/OTT%20powerd%20by%20VN%20big.png?width=500&height=175&name=OTT%20powerd%20by%20VN%20big.png "OTT powerd by VN big")](https://ontimetech.valeonetworks.com) - [Services](https://ontimetech.valeonetworks.com/our-services/) - [Managed It Services](https://ontimetech.valeonetworks.com/our-services/managed-it/) - [Cybersecurity](https://ontimetech.valeonetworks.com/our-services/cybersecurity/) - [Cloud Solutions](https://ontimetech.valeonetworks.com/our-services/cloud-solutions/) - [Compliance](https://ontimetech.valeonetworks.com/our-services/compliance/) - [Industries](https://ontimetech.valeonetworks.com/industries/) - [Resources](https://ontimetech.valeonetworks.com/resources/) - [Blog](https://ontimetech.valeonetworks.com/blog) - [About](https://ontimetech.valeonetworks.com/about/) - [Client Testimonials](https://ontimetech.valeonetworks.com/testimonials/) [415-294-5250](tel:4152945250) [Client Portal](https://portal.Valeonetworks.com) Toggle Menu Toggle Menu [415-294-5250](tel:4152945250) [Client Portal](https://portal.Valeonetworks.com) - [Services *Toggle Menu*](https://ontimetech.valeonetworks.com/our-services/) - [Managed It Services](https://ontimetech.valeonetworks.com/our-services/managed-it/) - [Cybersecurity](https://ontimetech.valeonetworks.com/our-services/cybersecurity/) - [Cloud Solutions](https://ontimetech.valeonetworks.com/our-services/cloud-solutions/) - [Compliance](https://ontimetech.valeonetworks.com/our-services/compliance/) - [Industries](https://ontimetech.valeonetworks.com/industries/) - [Resources *Toggle Menu*](https://ontimetech.valeonetworks.com/resources/) - [Blog](https://ontimetech.valeonetworks.com/blog) - [About *Toggle Menu*](https://ontimetech.valeonetworks.com/about/) - [Client Testimonials](https://ontimetech.valeonetworks.com/testimonials/) - Example Link - Example Link - Example Link [*Facebook*](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#0) [*Instagram*](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#0) [*LinkedIn*](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#0) [*Twitter*](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#0) [*Youtube*](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#0) [*Medium*](https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company#0) 1 min read # 16 Critical Questions You Must Ask Your Current IT Service Company [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : Jun 30, 2014, 9:38:24 AM [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) ![Selecting An IT Company](https://ontimetech.valeonetworks.com/hs-fs/hubfs/Blog%20Images/Imported_Blog_Media/IT-Company-Jan-10-2024-04-19-38-2955-PM.jpg?width=200&name=IT-Company-Jan-10-2024-04-19-38-2955-PM.jpg)**Demand More From Your IT Service Company. Starting Today!** When shopping for the right IT Service Provider, as with any type of service, there are good ones, and “not-so-good” ones.  Unfortunately, many business owners haven’t a clue about to what to look for. They often hire the “not-so-good” ones, and end up falling victim to poor service and downtimes that cost them in money, time and their good reputation with clients. **It’s Time To Demand More.  Ensure Your IT Company Meets All of the Following 16 Standards.  If not, it’s time to go shopping for a new one.** **Does Your Current IT Company?** 1. Provide live Help Desk support, 24/7/365? 2. Respond to your phone calls and emails in less than an hour? 3. Address your IT issues as quickly as possible? 4. Offer [managed IT services](https://www.ontimetech.com/services/current-it-provider/) for a fixed, monthly fee? 5. Have experience working with businesses in your industry? 6. Provide remote monitoring of your network 24/7/365 to ensure reliability and security? 7. Apply required security patches, and updates to prevent IT vulnerabilities? 8. Provide offsite data backups to a high-security data center? 9. Test your backups regularly to ensure they are viable and retrievable? 10. Regularly provide written inventory reports itemizing your network passwords, hardware and software information and licenses? 11. Provide frequent status updates? 12. Suggest improvements for your network performance, or do they simply wait for you to provide suggestions? 13. Speak to you and your staff in plain language, so you can understand what they’re doing? 14. Complete projects on budget, and on time? 15. Offer guarantees for the work they do? 16. Provide detailed invoices itemizing everything they have done, and exactly what you are paying for? Looking for a great new IT company in {city}?  Call {company} right away.  We will make sure you have everything your business needs to have secure, fast and reliable IT systems.  Call {phone} or email us at {email}.     **These are just the basics you should demand.  {company} can provide this, and so much more.  Contact us for a free, no-obligation review of your IT needs, and we’ll tell you how. Call {phone} or email: {email}** - [Tweet](https://twitter.com/share) #### ![BusinessOwnerGuidetoM&A-1](https://ontimetech.valeonetworks.com/hs-fs/hubfs/BusinessOwnerGuidetoM%26A-1.png?width=303&height=209&name=BusinessOwnerGuidetoM%26A-1.png) #### Download our eBook*THE ULTIMATE ROADMAP TO CMMC COMPLIANCE* by filling out the form below! [![If You’re Not Careful, Your Computers Can Give YOU More Than Just Computer Viruses](https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/flu-virus.jpg)](https://ontimetech.valeonetworks.com/blog/if-youre-not-careful-your-computers-can-give-you-more-than-just-computer-viruses) #### [If You’re Not Careful, Your Computers Can Give YOU More Than Just Computer Viruses](https://ontimetech.valeonetworks.com/blog/if-youre-not-careful-your-computers-can-give-you-more-than-just-computer-viruses) [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : Dec 29, 2014, 11:03:01 AM Think about how many times a day you touch your smartphone, computers, and keyboards and mice. It’s a lot, and you can’t get away from bacteria... [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) [Read More](https://ontimetech.valeonetworks.com/blog/if-youre-not-careful-your-computers-can-give-you-more-than-just-computer-viruses) [![Does Your IT Company Offer You A Dedicated Line For All Your Support Calls?](https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/IT-Support-Offering-1.jpg)](https://ontimetech.valeonetworks.com/blog/does-your-it-company-offer-you-a-dedicated-line-for-all-your-support-calls) #### [Does Your IT Company Offer You A Dedicated Line For All Your Support Calls?](https://ontimetech.valeonetworks.com/blog/does-your-it-company-offer-you-a-dedicated-line-for-all-your-support-calls) [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : Jun 24, 2015, 8:03:52 AM IT companies talk a lot when they’re trying to lock you into a contract – but it’s the value they truly offer that matters. Does your current IT... [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) [Read More](https://ontimetech.valeonetworks.com/blog/does-your-it-company-offer-you-a-dedicated-line-for-all-your-support-calls) [![Book Your Zero-Risk and No-Obligation Communications Review and Learn How VoIP Phones Can Save You Money Without Jeopardizing Your Ability to Serve Your Clients](https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/Business-Telephone.jpg)](https://ontimetech.valeonetworks.com/blog/book-your-zero-risk-and-no-obligation-communications-review-and-learn-how-voip-phones-can-save-you-money-without-jeopardizing-your-ability-to-serve-your-clients) #### [Book Your Zero-Risk and No-Obligation Communications Review and Learn How VoIP Phones Can Save You Money Without Jeopardizing Your Ability to Serve Your Clients](https://ontimetech.valeonetworks.com/blog/book-your-zero-risk-and-no-obligation-communications-review-and-learn-how-voip-phones-can-save-you-money-without-jeopardizing-your-ability-to-serve-your-clients) [Lance Stone](https://ontimetech.valeonetworks.com/blog/author/ulisticadmin) : Sep 4, 2014, 2:58:22 PM How much does your business spend every month on your phone bill? Your first answer is probably “more than you’d like,” but it’s actually closer to “... [Managed IT Services](https://ontimetech.valeonetworks.com/blog/tag/managed-it-services) [Read More](https://ontimetech.valeonetworks.com/blog/book-your-zero-risk-and-no-obligation-communications-review-and-learn-how-voip-phones-can-save-you-money-without-jeopardizing-your-ability-to-serve-your-clients) ![OTT White logo](https://ontimetech.valeonetworks.com/hs-fs/hubfs/VN%20-%20Division%20Logos/OTT%20Logo/OTT%20White%20logo.png?width=524&height=140&name=OTT%20White%20logo.png)   ##### About About On Time Tech is an IT Support and Computer Services company serving California. We provide services to the areas in and around We know businesses like yours need technology support in order to run highly-effective organizations. Leverage pro-growth technology services for your company now. ##### Explore On Time Time Explore On Time Time - [Our Services](https://ontimetech.valeonetworks.com/our-services/) - [Industries](https://ontimetech.valeonetworks.com/industries/) - [Resources](https://ontimetech.valeonetworks.com/resources/) - [About](https://ontimetech.valeonetworks.com/about/) - [Contact](https://ontimetech.valeonetworks.com/contact/) ##### Contact Contact **San Francisco:** 1717 Fifth Ave San Rafael, CA 94901 [415-294-5250](tel:4152945250) Business Hours: M-F: 8AM-9PM - [Privacy Policy](https://ontimetech.valeonetworks.com/privacy-policy/) © 2026 On Time Tech [*Facebook*](https://www.facebook.com/ontimetechsf/)[*Twitter*](https://twitter.com/on_time_tech?lang=en)[*LinkedIn*](https://www.linkedin.com/company/ontimetech/)[*YouTube*](https://www.youtube.com/channel/UCubqs9PU_WWF-RFhfK9xNpw) [![Alura White logo](https://ontimetech.valeonetworks.com/hs-fs/hubfs/VN%20-%20Division%20Logos/Alura%20White%20logo.png?width=295&height=115&name=Alura%20White%20logo.png)](https://alura.valeonetworks.com/) [![Next.I.T._White-Logo](https://ontimetech.valeonetworks.com/hs-fs/hubfs/Next.I.T._White-Logo.png?width=328&height=136&name=Next.I.T._White-Logo.png)](https://next-it.net/) [![White-OTT-Logo-1-768x253](https://ontimetech.valeonetworks.com/hs-fs/hubfs/White-OTT-Logo-1-768x253.png?width=313&height=103&name=White-OTT-Logo-1-768x253.png)](https://www.ontimetech.com/) [![Valeo-Logo-White (1)](https://ontimetech.valeonetworks.com/hs-fs/hubfs/Valeo-Logo-White%20(1).png?width=288&height=123&name=Valeo-Logo-White%20(1).png)](https://valeonetworks.com/) *Return to Top* ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lance Stone", "url" : "https://ontimetech.valeonetworks.com/blog/author/ulisticadmin" }, "dateModified" : "2024-01-10T16:43:23.949Z", "datePublished" : "2014-06-30T13:38:24.000Z", "headline" : "16 Critical Questions You Must Ask Your Current IT Service Company", "image" : [ "https://ontimetech.valeonetworks.com/hubfs/Blog%20Images/Imported_Blog_Media/IT-Company-Jan-10-2024-04-19-38-2955-PM.jpg" ], "mainEntityOfPage" : { "@id" : "https://ontimetech.valeonetworks.com/blog/16-critical-questions-you-must-ask-your-current-it-service-company", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://ontimetech.valeonetworks.com/hubfs/OTT%20-%20Color%20Logo.png" }, "name" : "Valeo Networks" } } ```